Last updated: May 25, 2018
Homeproo, Inc., and its affiliates and subsidiaries ("Homeproo" or "we", "us", or the "Company") take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use the Homeproo Platform. Personal Information is information that relates to you as an individually identifiable person, such as your name, e-mail address, and mobile number.
This Privacy Policy applies only to information that we collect on the websites Homeproo.com. It may include future mobile application for service requesters and the mobile application for service professionals (the "App") (collectively the "Homeproo Platform").
We collect information that you voluntarily share with us through the Homeproo Platform.
If you are using the Homeproo Platform to request professional services, or contact Homeproo or its third-party service providers, you may give us:
If you participate on the Homeproo Platform as a service professional, or contact Homeproo or its third-party service providers, you may give us:
If you apply on the Homeproo Platform for employment with Homeproo, you may give us:
More about payment card information:
Although users can submit credit card or other payment card information to pay for a service through the Homeproo Platform, Homeproo does not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, Stripe, through an Internet connection secured by industry-standard Transport Layer Security (TLS) encryption technology. Stripe then communicates to Homeproo whether your payment has cleared, but does not provide payment card information to Homeproo.
You may, at your choice, complete surveys on the Homeproo Platform about, for example, your level of satisfaction with the Homeproo Platform, your engagement with the Homeproo Platform, and your awareness of Homeproo Platform features. In some cases, we may link the information you provide in the survey with Personal Information in your Homeproo account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too.
We collect information through technology to enhance our ability to serve you. When you access and use the Homeproo Platform, or contact Homeproo or its third-party service providers, Homeproo and, in some cases, our third-party service providers collect information about you or how you interact with the Homeproo Platform. We describe below a few of the methods we use to collect information through technology.
When you visit the Homeproo Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the Homeproo Platform to Personal Information you provide us. Where, according to local law, IP addresses and the like are considered Personal Information, we treat them as such.
We may also collect a unique identifier for your computer, mobile device, or other device used to access the Homeproo Platform ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device you used to access the Homeproo Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name.
Yes. For more information about cookies, please visit our Cookies Policy.
We may include small graphic images or other web programming code, called web beacons (also known as "pixel tags", "web bugs" or "clear GIFs"), in our web and mobile pages and messages. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on the Homeproo Platform by informing us what content is effective, monitoring how users navigate the Homeproo Platform, counting users of the Homeproo Platform, and counting how many e-mails sent by us were actually opened.
We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser's settings to let the websites you visit know that you do not want the websites collecting your Personal Information.
We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site. We also use third-party service providers to display advertisements to you on other websites based on your activities while on the Homeproo Platform.
Conversion Tracking: We may supplement the information we collect about you through the Homeproo Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about Homeproo you clicked. This is often called "conversion tracking."
Background Checks: In addition, when third parties such as Hirease, Onfido or Checkr.com conduct background checks on service professionals, those third parties share the results of the background check with Homeproo.
Recording Phone Calls:Selected third-parties, including those who may assist in providing customer service support, may monitor and/or record the contents of phone calls made through or in relation to the Homeproo Platform, after notice to you and with your consent.
Ratings and Reviews:If you are using the Homeproo Platform as a service professional, we may receive information about you in the form of ratings and reviews from requesters who engaged your professional services through the Homeproo Platform.
Message Interception:If you call or text (SMS) message a service professional or service requester using the telephone number provided by Homeproo, Homeproo uses Twilio to mask your telephone number. During this process, Homeproo and Twilio receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages.
If you send a message to a service professional or service requester in the App, Homeproo uses Layer to process the communications. During this process, Homeproo and Layer receive in real time and store message data, including the date, time, and content of the messages.
We will apply this Privacy Policy to any Personal Information received from third parties, unless we have disclosed otherwise.
The Homeproo Platform includes links from the Homeproo Platform to sites or applications operated by third parties ("Third-Party Sites") and plug-ins (such as Twitter buttons) from Third-Party Sites.
For example, service professionals may be directed to a Third Party Site, such as Checkr.com, Onfido.com, or Hirease.com, so that the Third Party Site can conduct a background check. The Third Party Site may ask the service professional for identifying information to conduct the background check.
Some Third-Party Sites link to Homeproo and share information with Homeproo. For example, in some cases, you can book services through the Homeproo Platform with one of our booking partners (“Booking Partner”), such as Facebook, Walmart and Wayfair. In that case, you might provide the booking information, such as your name, telephone number, email address, and booking address, to the Booking Partner. The Booking Partner might then share the necessary booking information with us.
Homeproo does not control any Third-Party Sites, and is not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by that site's privacy policy.
We recommend that you read the Third-Party Site's privacy policy if you choose to enter any Third-Party Site or click on a plug-in.
We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the Homeproo Platform. Some examples include:
By using the Homeproo platform, you expressly consent and agree to accept and receive communications from us, including via text message, calls, and push notifications to the cellular telephone number you provided to us. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. By consenting to being contacted by Homeproo, you understand and agree that you may receive communications, including marketing communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on behalf of Homeproo, its affiliated companies and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the Homeproo Platform or Services, updates concerning new and existing features on the Homeproo Platform, communications concerning promotions run by us, and news concerning Homeproo and industry developments. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the Homeproo Platform or the Services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts or calls from Homeproo at any time. You may opt-out of receiving all text (SMS) messages from Homeproo (including informational or transactional messages) by replying with the word “STOP” to a text message from us; however you acknowledge that opting out of receiving all texts may impact your use of the Homeproo Platform or the Services. You also acknowledge that Homeproo or its third party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services.
You agree to Homeproo’s use of a service provider to mask your telephone number when you call or exchange text (SMS) messages with a Service Professor or Service Requestor using a telephone number provided by Homeproo. During this process, Homeproo and its service provider will receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to Homeproo’s use and disclosure of this call data for its legitimate business purposes.
The information described in this section may be transferred to, or processed and stored in, the United States and other countries, which may employ greater or less restrictive data protection laws. In all cases, we will take appropriate measures to protect your personal information in accordance with the policies described herein.
We do not sell, rent, or trade your Personal Information to third parties other than as disclosed in this Privacy Policy at the time you provide your information. The following are some of the ways we share your information:
The Homeproo Platform may display profiles of the service professionals who participate on the Homeproo Platform. These profiles may include the service professional’s name, and ratings and reviews about the service professional provided by their customers. The service professional’s profile may be visible to all users of the Homeproo Platform and on Booking Partners’ websites.
If you provide a rating or review about a service professional, we may post your first name, the initial of your last name, and the name of your neighborhood along with your rating or review on the service professional’s profile on the Homeproo Platform and on Booking Partners’ websites. In addition, service professionals may use your ratings and reviews, as well as this personal information about you, in their own marketing materials.
Third party companies and individuals provide or facilitate certain aspects of the services offered through the Homeproo Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.
The following are some examples of how we share your information with third-party service providers.
Homeproo shares your Personal Information with its business partners, which may contact you directly or through Homeproo with information on available services or marketing offers. If you decide that you no
We share your Personal Information with Booking Partners. For example, Facebook,, including those customers in the foreign countries possibly, can book services through the Homeproo Platform from the Facebook sites and apps. Upon request, we provide our Booking Partner with information about the services you booked or provided, as applicable, through the Homeproo Platform.
We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the Homeproo Platform that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners' list.
Required Disclosures:
We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.
Legal Compliance and Protections:
We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Homeproo, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.
We reserve the right to disclose and transfer your information, including your Personal Information:
We do not collect any information from anyone under 13 years of age. The Homeproo Platform, and products and services offered through it, are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the Homeproo Platform.
California residents who use the Homeproo Platform may request that we provide certain information regarding our disclosure of your Personal Information to third parties for their direct marketing purposes. You can make such a request by e-mail to privacy@homeproo.com or by mail to: XXX, El Monte, CA 92000
The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.
For example, when users book services, the information they input is encrypted through TLS encryption. We do not store credit card information on our servers, and we use TLS encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information.
It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.
You may contact privacy@homeproo.com to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the Homeproo Platform.
In addition, you may cancel or modify the email communications you have chosen to receive from the Homeproo Platform by following the instructions contained in emails from us or by emailing privacy@homeproo.com
If you have any questions about this Privacy Policy, we'll do our best to answer them promptly. Here's how to contact us:
Email:
support@homeproo.com
Mailing Address:
Homeproo Inc.
67 Sconset ln
Irvine, CA 92620
If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date below. If we materially change this Privacy Policy in a way that affects how we use or disclose your Personal Information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes.